Part 2: How to Create a Simple Journey Map Let’s say you’ve built a persona like Maria, as previously described. Now how does she move through her day? How does she get from leaving work exhausted to sitting down to dinner with her family? What problems, challenges, and frustrations does she encounter along the way?… Continue reading Journey Mapping for Social Entrepreneurs
Tag: Empathy in Design
Journey Mapping for Social Entrepreneurs
Part 1: What a Journey Map Is (and Why It Matters) As you plan for your social enterprise, you’ve covered a lot of ground already. You’ve done interviews, reflected on the broader community context, and created a persona grounded in real research. You now know how your community partners move through their day, make decisions… Continue reading Journey Mapping for Social Entrepreneurs
Diving In:
How to Do a Quick Orientation (Desk Scan) for Your Social Enterprise Idea (Part 1 in the “Assessing Community Need” series) “It ain’t what you don’t know that gets you into trouble. It’s what you know that ain’t so.” —attributed to Mark Twain In the last post, we looked at why a Deep Dive was… Continue reading Diving In:
Design Thinking: A Guide to Innovation
Many people say that kids are the future, but we are here now, and we can make a difference —Gitanjali Rao, at age 11, in 2017 I’m excited to share a preview of my new book, Design Thinking: A Guide to Innovation. The following excerpt showcases how young innovators applied design thinking to solve real-world… Continue reading Design Thinking: A Guide to Innovation